FAQ
- What parts of town do you service?
- Are you bonded and insured?
- What makes a Pet Care Specialist so special?
- Why is your training so great?
- What is the charge if I have more than one pet?
- How frequently will I meet with a trainer for private training?
- How many clients do your trainers typically visit in a day?
- How many visits can you do in a day (Pet Sitting)?
- What if my Pet Sitter gets sick or cannot provide service that day for some reason?
- What is the minimum Pet Sitting Visit?
- Can you provide references?
- Pet Training and Pet Sitting together?
- Do I have to get pet sitting and pet training together?
- How does it work?
- Do you offer Personal Assistant or Concierge services to people without pets?
- Payment
- Cancellation Policy
- Last Minute Bookings
- Refunds
- What parts of town do you service?
All of Austin and surrounding suburbs! Check out our service map for details.
You betcha! All of our Pet Care Specialists and Trainers carry coverage through PSA. Membership ID: 30721
Our Pet Care Specialists (Pet Sitters) are accredited pet sitters through PSI, pet first aid certified, and experienced canine and feline handlers. Each PCA has their own strengths and specialties, which allows us to provide more specific types of care to animals with all types of needs. Everyone who works with Leaps N’ Hounds is also involved with rescue or other groups that contribute helping animals in need.
There are so many reasons to choose from! 1) We come to you and schedule around your availability. 2) Training is personalized to fit your needs in your home. No formulaic approaches here – we respect every dog’s (and family’s) unique and specific needs. 3)We’re ridiculously good at this! You will learn more about who your dog is, why they do what they do, and how to approach them to get the best results. Guaranteed. 4)Our approach is 100% kind and effective. We use the most well-researched and respected modern training methods. 5) We have years of experience with all sizes, breeds, and personalities. From 3lb chihuahuas to 200lb mastiffs and every delightful mutt in between. 6)We’re in it for the long run. Because we care about our clients, we offer “Puppy Tech Support” for the life of your pet with any training package you purchase. Have a question after training ends? No problem, just send your trainer an email or text and we’ll be happy to write or give you a call back to help.
We only charge for our time, so there’s no extra charge if you have more than one pet! Larger furry families may need more time to be properly cared for during pet sits, and training multiple pets may also require additional sessions. But we will make these recommendations during your Meet & Greet or Training Evaluation if needed.
That depends on what your training plan requires for best results. Typically we meet about once a week with our clients for 1.5 hours.
To ensure that our trainers stay sharp and our clients never feel “processed,” the maximum number of clients our trainers visit in a day is 3. We do not over book, so when we are booked, we are booked. For this reason we urge our clients to call us at least one to two weeks in advance to schedule a training consult.
2, 3, 4 times a day? It depends on your pet’s needs. Just tell us what you need and our team will do their best to accommodate you.
While these things happen, our Pet Sitters work as a team. If your regular Pet Sitter can’t make it, we will notify you and, in most cases, we will already have made arrangements for one of our other Pet Sitters to cover the visit. Your pet will never go without while under our care.
We offer a mini 15 minute visit for pets who don’t require much – just a quick let out and in or a kitty who needs a cuddle and a clean box. 15 minute visits are short, so walks and more time consuming activities are usually reserved for 30 minute visits or longer.
Sure – just ask, reference our testimonials on this site, or surf the web for more of the awesome stuff people have to say about us. The rumors are true: We rock!
Naturally. We offer a full service pet care packages and want to be their to support you throughout the course of your pet’s happy life. From puppy training to obedience refreshers, to canine and feline behavior consulting, to excellent continued care that you can trust – our services are designed to cover the full spectrum.
Of course not. We offer private in-home training packages for training and behavior consulting, Pet Care services are just for pets who need love and exercise while you’re away. We can combine basic training and pet care in case you want us to teach Fido some new tricks while we’re there.
It’s simple. 1) Call or email us to schedule a meet & greet (or a consult for training) and we’ll come to you. 2) Tell us what you want, order services, and provide us a key (if requesting pet sitting). 3)We show up on the dates and times you set and provide service. 4)You and your pets are happy!
Sure! While your pets will always be our first priority, we’d be happy to help look after your home or help out however we can when our clients need it. Just ask us for special prices on services where pet care will not be needed.
Payment
Payment in full is required at first visit, and can be made by cash, check to, or credit card to: Leaps N’ Hounds
Cancellation Policy
If you need to cancel services, just contact us as soon as possible at 512-814-7297 and leave a message regarding your cancellation if we don’t answer. We will call or email you back to confirm your cancellation. If we are not notified of the canceled visit at least an hour prior to our scheduled visit, Leaps N’ Hounds reserves the right to charge the client the full amount for services.
You can call us any time to schedule service and we will do our best to accommodate your needs. However, if you are a new client keep in mind that we must first come out to meet you and your pets to set up service. We recommend you contact us one to two weeks in advance during the regular season. Holidays book up fast, so the more notice you give us, the better the odds are that we will be able to care for your pets.
For services canceled at least 1 hour in advance we offer a full credit to your account to be applied to any of our services (availability permitting).
