FAQ

  • Where do you offer Private Dog Training?

Mobile Private Dog Training:  Most of Austin and surrounding suburbs based on availability.  Additional travel fees may apply to some areas based on travel time. We can also meet in public spaces and parks to apply obedience in real-world settings.

  • Insurance, Bonding, and Privacy

Our company carries top-notch insurance coverage through The Hartford.

All client information is confidential and used for internal purposes only.  Leaps N’ Hounds will never sell client information or share personal information with anyone.

  • What makes Leaps N’ Hounds different?

Our Dog Trainers are certified professionals complete with human and dog communication skills.  Not only is every LNH Trainer educated, certified, and experienced, but they are also really fun to work with. Training with us is a supportive experience where we offer compassionate and sound guidance to address the real-world training challenges.

Our Marketing dollars go to helping the dogs by providing reduced rate training to rescues and shelters. Our business is 90% referral based.

  • What is the charge for Dog Training if I have more than one pet?

We charge for our time, so there’s no extra fee if you have more than one pet.

  • How frequently will I meet with a Dog Trainer?

That depends on your goals, your timeline, your budget, and your schedule. Our most common recommendation is to meet once a week to stay on track, but that varies.

  • How many clients do your trainers typically visit in a day?

Typically between 3 and 5 sessions per day.  Our trainers do not over-book and are careful to balance their day so that their clients never feel rushed.

  • What if my Dog Trainer or I get sick or an emergency occurs?

In case of emergency, we will notify you as soon as possible. We make it easy for you to contact us as well, in case something comes up.

  • What about training in inclement weather?

We train in light drizzle or chilly weather, but if it gets too extreme, we’ll reschedule.  We’re not trying to torture you or your dog.  😉

  • Can you provide references?

Absolutely.  Check out our endorsements or Yelp.  We are also veterinarian recommended and endorsed by many local pet-friendly businesses and rescues.

  • How does it work? 
  1. Fill out the contact form here: http://www.leapsnhounds.com/contact/
  2. We’ll follow up with you to set up a consult within 24 hours.
  3. If you have any issues or questions, email our office at office@leapsnhounds.com
  4. If you’d like to talk to a human, call us at 512-814-7297. If we miss your call, we’re probably in session. Leave a message and we’ll call ya back!
  • Payment

Clients can pay as they go or opt for a more affordable training package by paying in advance.

We accept cash, checks, & credit card payments.

  • Cancellation Policies

Contact your dog trainer immediately if canceling services. We will then confirm your cancelation. We do our best to stay flexible with our clients and credit the account when services are not used. With that said, our official cancellation policy is as follows:

Private Training

The success of a dog’s training depends largely on the dog’s human family and is not 100% under the control of the trainer.    Training refunds and credits will be considered for the following reasons:  untimely death or illness, unplanned relocations that are deemed too far for your trainer to travel, or if  your trainer believes your dog requires a different type of expertise and will no longer benefit from their services.

Private sessions expire 1 year from the date of purchase.  The full training fee will apply and will not be refunded in cases where the client is a no-show or fails to schedule training appointments within that year.

 

Last Minute Bookings

We recommend emailing us during our office hours Monday-Friday 9am to 5pm to expedite service.

There are no fees or penalties for last minute bookings, however, if your Dog Trainer is working on the other side of town that day, there may be a travel charge. Of course, we will notify you if there is any additional charge before confirming your visit.